Send Review 98

Score
98
Currencies
30+
Speed
0-2 Days

Company Information

Send is fully regulated by the Australian Securities and Investments Commission (ASIC) to offer remittance services to clients. Established in January 2019, Send’s offices are located in Gold Coast and Sydney, Australia. Among others, Send delivers an all-in-one solution for currency transfers with multi-currency accounts. Customers can enjoy real-time payment updates, full transparency, responsive customer support, and same-day money transfers. 

As a market-leading international money transfer provider, Send sports a cutting-edge 24/7 payments platform and world-class technology for secure online payments. Thanks to blockchain-based technology, Send transactions are guaranteed safe, and secure. For all clients, special benefits are available, including zero-fee AUD$ with rapid service and transfers to 30+ currencies. With borderless banking options available, clients are assured of rapid FX transfers, instant access to local currencies, and sophisticated mobile security features, 

Established 2019
Transfer speed 0-2 days
Transfer Charges
Low fees, close to the mid-market exchange rate.
Currencies 30+
Regulation ASIC, AUSTRAC, AFSL
Onboarding simplicity
Moderate
Required documents Passport/ID/Driver’s Licence, Proof of address
Key features No fees on all size transfers
Send money to 200+ countries
Transfer methods Bank transfer
TrustPilot rating
Customer service
Outstanding

How Send Works

Sendfx foreign exchange

Send is a straightforward money transfer service. As with all reputable money transfer services, clients are required to provide full identification (passport, ID, driving license) to initiate international money transfers. The process requires clients to complete the following steps: 

  • Input the name of the recipient, the preferred currency and the monetary value of the transfer. 
  • Verify the transfer amount with a few quick-clicks and lock in the prevailing rate provided by Send.
  • Process the transaction for safe, secure and instant money transfers. 

The 3 steps to getting started with setting up an account at Send simply requires clients to Register, Transfer, and Pay. Once an account has been set up and verified, international money transfers can be completed in 0 – 2 days for major currencies, and with exotic currencies, transactions can take between 1 – 3 days to complete.

Send money transfers are easily managed via the mobile app. Android and iOS devices are fully compatible with Send, with up to 30 different currencies readily available through one account. Full mobile functionality makes it easy for Send clients to instantly access account information on the fly. With Send, it’s a breeze to transfer funds for deposits and withdrawals. 

To get started with Send clients must have a valid bank account that is registered in their name. This is the selfsame account that funds will be transferred from. The minimum monetary transfer begins at $200, with no maximums for clients. 

How much does it cost to use Send?

Send does not charge clients any fees whatsoever for sending money. With typical online money transfers, clients can lose up to 10% of the value of their money by selecting bank transfers as their preferred option. By providing competitive rates on money transfers, Send saves clients substantial sums of money with cost-effective exchange rates across the board. As stated, there are no transfer fees associated with processing transactions at Send. 

This company makes its money off the difference between the exchange rate it offers, compared to the wholesale exchange rate. The precise rate that users are given depends upon several factors, and this affects the cost. These factors include the amount that is being transferred, the country to which the money is being transferred, and whether it is a private transaction, or a business transaction.

Transfer Speed 

Send transfer speeds are rapid. Once your account has been set up, verified, and funded, major currencies like AUD/USD, AUD/EUR, AUD/GBP, AUD/CAD, AUD/JPY are typically processed in double-quick time, with international money transfers completed in as little as 0 – 2 days. Exotic currencies such as the South African Rand, the Iraqi dinar, the Argentinian peso, the Botswana pula and others can take longer to transfer, given the lower liquidity and increased bureaucratic red tape involved. Even so, exotic currencies can typically be processed within 1-3 days. It is important to point out that the processing speed a.k.a. transfer speed is also reliant on the banking processes of specific countries. Public holidays, and weekends can delay transfers.

Sending and receiving options 

When clients set up their Send account, it is necessary to have a bank account in your own name. This bank account will be used to transfer funds directly to your Send account. Since inception, additional online payment methods are being added (contact customer support for the latest options). All Send customers have access to the Send Visa Card which is connected to the customer loyalty program. Sending and receiving options include SWIFT for localized payment processing. With bank to bank transfers, Send is guaranteed safe and secure for sending and receiving purposes.

Is Send safe and reliable?

First off, Send is fully licensed and regulated by the Australian Securities and Investments Commission (ASIC). Additionally, it is registered as a remittances provider with The Australian Transaction Reports and Analysis Centre (AUSTRAC), and has been issued an Australian Financial Services Licence (AFSL). This international money transfer service subscribes to the highest ethical standards by providing full transparency and accountability at all times. Customer service representatives are standing by to assist clients with all aspects of the money transfer process, from transfer to receipt. SSL encryption (Secure Socket Layer), firewall protection, and username/password combinations ensure that all transfers are guaranteed safe and secure at all times. ID verification is mandatory, and no transactions will be processed until the sender and recipient have been verified and approved.

Why use Send? 

Send is in a league of its own when it comes to low-cost international money transfers and remittances. This Australian-based international money transfer enterprise has made an impression on thousands of clients around the world, owing to its zero fee structure, rapid transfers, and excellent customer support. The top 4 features of Send include the following:

Zero Fees

Send doesn’t charge any fees for clients to transfer money. The company makes money off the difference between the exchange rate that is offered, and the wholesale exchange rate.

Rapid Transfers

International money transfers are processed rapidly at Send. Major currency transactions are typically available within 0 – 2 days and exotic currency transactions are processed within 1-3 days.

Customer Service Excellence

Customer support is readily available to clients via a toll-free telephone number and an international telephone number. Customer service agents are standing by from Monday through Friday, between 8:00 and 6:00 AEST. An online contact form is readily available, and a snail mail address is provided. Clients can also reach out to Send by way of dedicated social media pages on Facebook, Twitter, Instagram, and LinkedIn. 

Which countries can I send money from with Send?

Send states that clients can enjoy local banking facilities in as many as 40 countries globally. This facilitates ‘borderless banking’ across a worldwide network. These countries include the following: USA, Europe (Spain, Italy, Germany, France, Portugal, Austria), United Kingdom, Canada, China, Denmark, Hong Kong, India, Japan, Indonesia, Malaysia, Norway, New Zealand, Philippines, Saudi Arabia, Singapore, South Africa, Sweden, Switzerland, Thailand, and United Arab Emirates, among others. With many major, minor, and exotic currencies supported, client at Send have plenty of choices when it comes to sending and receiving money.

Registration & Onboarding

The registration process at Send can be completed within a couple of minutes. Naturally, this international money transfer platform requires accurate information to be input before any transfers will be facilitated. To this end, Send requires users to input all pertinent biographic data, including name, last name, address, ID verification (passport, driver’s license, ID card), banking account information, recipient name, and currencies used for transfer and receipt purposes. 

Throughout the registration and onboarding process, clients have full control over the information they provide and share with Send. The privacy policy details precisely how this company uses personal information, and how it is shared. The onboarding process is bolstered by way of easy to understand topics. These include ‘Send Money’, ‘Rewards’, ‘Business’, ‘Inside Send’, and ‘Partners’. Professional customer support agents are standing by to assist clients with all aspects of the money transfer service, and other options such as the Send Visa exclusive card for member-only benefits.

Customer Support

SenfFX support

One of the hallmarks of an excellent company is the quality of its customer support. At Send, tremendous effort is channeled towards customer service excellence. This is evident in the high-quality service provided to clients from registration through transaction processing, and receipt of funds. The customer service representatives are real people – not bots.  That makes it really enticing to want to communicate with customer service representatives since you know that your exact questions will be answered by customer support agents.

This makes a huge difference to the quality of the overall offering that clients can expect from this respected operator. Everything is based in Australia, and the customer service team has been trained to perfection. They know how to answer currency-related questions, technical questions, and a kaleidoscope of other options which clients routinely come across. Support representatives strive towards professional, prompt, and polite service at all times. 

Clients can contact the customer support team via telephone from Monday through Friday, between 8:00 – 6:00 AEST. Other support options include, ‘Send A Message’ which is an online contact form with clients can input their query and submitted directly to the customer support department. A dedicated email address is also available: info@sendpayments.com 

In all instances, the quality of customer support is superb. Dedicated social media pages are also available on LinkedIn, Instagram, Twitter, and Facebook. The FAQ section provides stock responses to standard questions, including general questions, account-related questions, sending and receiving money, and important documents that need to be uploaded and submitted.

Bottom Line

Send cuts no corners when it comes to delivering incomparable service to individuals and businesses. This international money transfer company facilitates rapid transfers in major currencies, and exotic currencies alike. Typical processing times can be as little as a few minutes, or up to 3 days, depending on whether it’s a major currency, or an exotic currency. There are no fees charged by Send – a huge benefit. With minimal paperwork required, the process of sending and receiving funds is incredibly easy, convenient, and secure at Send. Overall, this online money transfer service delivers on expectations, with cost-effective, and proven solutions in the highly competitive international money transfer arena. With 40+ countries supported, and transfers available in scores of currencies, Send certainly covers most of the planet. Based in Australia, and held to a high standard, this online money transfer service holds its own among the best in the business.

Pros

  • No Fees on money transfers

  • Highly competitive exchange rates

  • Excellent customer support and service

  • Fully licensed and regulated by Australian authorities (ASIC)

Cons

 

  • Registration is required before any exchange rates can be seen
  • Send and receive transfer methods are limited to bank to bank transfers
  • FAQ section does not provide information on supported countries, currencies, or rates